- Payment & Delivery
Payment & Delivery
Within New Zealand
Standard Shipping within New Zealand $7.00 All orders over $100 Free Shipping within NZ
We can ship to Australia and most other overseas destinations but delivery times and shipping costs can vary.
Shipping times may be 10 days to two weeks, subject to seasonal variation.
All prices are in New Zealand Dollars (NZD) only and postage is on per individual order basis currently.
For further information on international orders especially larger quantities please email email@example.com
Delivery of Goods
Within New Zealand
We aim for you to receive your order within two to four days. Rural Deliveries can sometimes take longer, up to 10 days. Contact us or your local postal delivery service for more information.
Our experience is that you allow 10 days to two weeks, subject to seasonal variation. Please make the delivery address very clear when you make your order.
Please note: We do our best to package the items well so that there is no damage to the goods. However, oils can sometimes leak a little, despite every effort taken. Ask us for more lables if this happens.
What happens when items leave our Aromaflex shop and enters Courier Services and/or Post Offices is then out of our hands. But please let us know of any damaged items received, or loss of any goods. We will need to be notified on delivery so that we can send you a replacement order if possible.
Returns & Refunds
Aromaflex will credit you or replace in full for the goods incorrectly supplied or damaged in transit, as long as we are notified within five days of receipt of order. If the goods are faulty, we will meet our obligations under the Consumers Guarantees Act to provide a remedy. We ask that you return goods within 14 days of receipt of goods. In the unlikely event that you dislike or experience a reaction to one of our products, please call us on +64 3 545 6217
Cancellation of Orders & Treatments
In the case of a cancelled order, you will be given a full refund as long as we are notified within 12 hours of making the order. A fee is charged for cancelling an appointment with less than 24 hours notice. The fee is dependent on the client's own discretion.
Privacy and Security
Your privacy is respected by Aromaflex and as such we take care to ensure that the information you give us is protected from misuse, unauthorised access, modification or disclosure. Aromaflex is committed to ensuring the privacy of your personal information.
The company will only collect the information when customers of the company enter that information through the website. This information will be collected from you directly when you express an interest in becoming a client / customer of the company. Such information will be collected in a variety of ways:
1. Through registering your contact information and any other personal details online www.aromaflex.co.nz
2. When you complete an electronic, online form through the Aromaflex website at the above mentioned URL;
3. When you complete a hard copy, printed form obtained either directly from the company from a sales representative, or through the Aromaflex website at the above mentioned URL
4. When you contact the company directly by phone or in person.
Disclosure and Using Your Personal or Credit Card Information
The company will not disclose your personal information in any form, for any reason whatsoever. We do not receive or store your credit card information as this is wholly processed by the reputable eCommerce gateway PayPal.
The company will only use the personal contact information you have provided in the following but not limited to, situations:
- to advise clients / customers of up-coming exclusive and non-exclusive offers
- to provide clients / customers with any information that they have requested
- to assist clients / customers in any way in which they request assistance.
Telephone: +64 3 545 6217
Distributor and Stock Enquiries: firstname.lastname@example.org
Security / Copyright
Materials such as text and images, contained in this Site are the copyrighted property of Aromaflex and may not be replicated without prior permission. All rights reserved.
The Aromaflex logo is a registered trademarks of Aromaflex and are subject to copyright. They must not be used or reproduced without permission.
Aromaflex Limit of liability
The Owner of Aromaflex, employees and agents have no liability for any costs, losses or medical damages of any kind, which you may incur, arising whether directly or indirectly as result of using the Aromaflex products incorrectly.
PLEASE NOTE: Although Aromaflex takes every care and consideration to provide our customers with as much information and guidance as to the use and best practice of our products, any unforeseen reaction, irregularity, contraindication or adverse response to any of our products is beyond our control and Aromaflex cannot be held accountable for such circumstances